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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):
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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Status Functionality already exists
Created by Guest
Created on Jan 31, 2024

Allow Case workitem email notifications to open the item directly so the user can review and take action

Current email notification links direct the user to the in-basket instead of the worktime they need to process.

Idea priority Urgent
  • Admin
    Dave Perman
    Reply
    |
    May 2, 2024

    The URL needs to direct into the case feature and should be constructed like:

    https://<server>:port/navigator/?desktop=<dektop>&feature=Cases&tos=<tos ID>&solution=<Solution ID>&wobNum=<WOB>&queueName=<queue>

    Example:

    https://myServer:9443/navigator/?desktop=baw&feature=Cases&tos=tos&solution=BR&wobNum=ACD01C42D1D13D4BAF7B79B0F8F3F125&queueName=BR_HR

  • Guest
    Reply
    |
    Feb 1, 2024

    Hi Dave,

    To answer your question. It is a Traditional Case Manager Solution so the work items are in the FileNet workflow. It is built and maintained using the CaseBuilder via baw url: https://bawdev/CaseBuilder

    Would happy to try a different URL format

  • Admin
    Dave Perman
    Reply
    |
    Feb 1, 2024

    Hi Chuck! Are your tasks still FileNet process work items or they BAW process tasks?

    In my tests with either, the URL in the email (if configured properly, includes the task ID and when the Case Client is invoked, it uses that to attempt to open the task step directly.

    Does the URL in your email look correct?

    1 reply