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Status Functionality already exists
Created by Guest
Created on Jan 31, 2024

Allow Case workitem email notifications to open the item directly so the user can review and take action

Current email notification links direct the user to the in-basket instead of the worktime they need to process.

Idea priority Urgent
  • Admin
    Dave Perman
    May 2, 2024

    The URL needs to direct into the case feature and should be constructed like:

    https://<server>:port/navigator/?desktop=<dektop>&feature=Cases&tos=<tos ID>&solution=<Solution ID>&wobNum=<WOB>&queueName=<queue>



  • Guest
    Feb 1, 2024

    Hi Dave,

    To answer your question. It is a Traditional Case Manager Solution so the work items are in the FileNet workflow. It is built and maintained using the CaseBuilder via baw url: https://bawdev/CaseBuilder

    Would happy to try a different URL format

  • Admin
    Dave Perman
    Feb 1, 2024

    Hi Chuck! Are your tasks still FileNet process work items or they BAW process tasks?

    In my tests with either, the URL in the email (if configured properly, includes the task ID and when the Case Client is invoked, it uses that to attempt to open the task step directly.

    Does the URL in your email look correct?

    1 reply