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Digital Business Automation Ideas


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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):
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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Status Future consideration
Created by Guest
Created on Aug 3, 2021

Automated communications/distribution lists

Create a comprehensive, responsive & automated way of communicating with the 'users' and developers of the bots that can also be adapted to notify certain groups when it wouldn't be appropriate to notify everyone.

Examples of situations where there's a need to communicate with pre-defined/selectable groups;

An issue impacting all bots has been encountered and there's a need to take down an environment to fix it and/or an upgrade is planned and the service won't be available at a certain time.

There are variations to these scenarios which mean you'd want to target only certain people e.g. the issue is with the test environment so you only need to notify developers and testers but not the business users.

For me, there are 3 key criteria;

1, it must be under our control i.e. we aren't reliant on another team agreeing to or carrying out the notification

2, it needs to be configurable in the way described above otherwise a message intended for only one group of users could cause panic and confusion if others saw it too

3, it must be easy - automated - to upkeep or based on real-time information because if it requires a manual process to update it it'll most likely get forgotten about

Idea priority High
  • ADMIN RESPONSE
    Nov 26, 2021

    This is a valid requirement and it's planned for the future