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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

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Status Future consideration
Created by Guest
Created on Aug 3, 2021

Chatbot data source for Dashboard

The Dashboard feature of IBM RPA does not have a dedicate data source for chatbots. Creating dashboards for chatbots that use guided user interaction (i.e. limited options for the user) is simple enough, just using counters is enough. For chatbots that uses Knowledge Bases is a little more complicated.

There is an option to export the chat history to a database straight from the chat commands that use KBs, but since the database created cannot be used as a data source for the RPA Dashboard, the clients are limited to using external dashboarding solutions with the database provided by IBM RPA itself.

There should be a way to export the chat history from bots using Knowledge Bases to a specific data source for chatbots that can later be leveraged to create an IBM RPA Dashboard.

Idea Priority Medium
Why is it useful?

This would grant everyone using IBM RPA Chatbots with Knowledge Bases the ability to create dashboards for their chatbots without having to rely on external dashboarding solutions, or even having to create some kind of automation to extract reports from the chatbot history database itself.

Who would benefit from this IDEA? Everyone using IBM RPA chatbots leveraging knowledge bases.
  • ADMIN RESPONSE
    Nov 26, 2021

    This is a valid requirement and is considered for the future