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The Dashboard feature of IBM RPA does not have a dedicate data source for chatbots. Creating dashboards for chatbots that use guided user interaction (i.e. limited options for the user) is simple enough, just using counters is enough. For chatbots that uses Knowledge Bases is a little more complicated.
There is an option to export the chat history to a database straight from the chat commands that use KBs, but since the database created cannot be used as a data source for the RPA Dashboard, the clients are limited to using external dashboarding solutions with the database provided by IBM RPA itself.
There should be a way to export the chat history from bots using Knowledge Bases to a specific data source for chatbots that can later be leveraged to create an IBM RPA Dashboard.
Nov 26, 2021
This is a valid requirement and is considered for the future
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