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Digital Business Automation Ideas

This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

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We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

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Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

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  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):
  • Cloud Pak for Business Automation - including Business Automation Studio and App Designer, Business Automation Insights

  • Business Automation Workflow (BAW) - including BAW, Business Process Manager, Workstream Services, Business Performance Center, Advanced Case Management

  • Content Services - FileNet Content Manager

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  • Content Services - Daeja Virtual Viewer

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  • Content Services - Content Collector for Email, Sharepoint, Files

  • Content Services - Content Collector for SAP

  • Content Services - Enterprise Records

  • Content Services - Content Manager (CM8)

  • Datacap

  • Automation Document Processing

  • Automation Decision Services (ADS)

  • Operational Decision Manager

  • Robotic Process Automation

  • Robotic Process Automation with Automation Anywhere

  • Blueworks Live

  • Business Automation Manager Open Edition

  • IBM Process Mining

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Status Is a defect
Created by Guest
Created on Jan 17, 2023

Check status that are "Running" or "Cancelling"

If there are any problems with the communication between the client and the Server, you may have problems when a bot is running or canceling an instance of a process.

The bot will get stuck with these statuses and will not be changed.

A good idea would be a background task on the ibm rpa server to check if there are any statuses with "running" or "canceling", with this feature they can be changed to the correct status.

Idea priority High
  • Admin
    Joba Diniz
    Sep 5, 2023

    Since 21.x versions, we have implemented several improvements to remediate stuck instances, which was mainly because the client didn't have enough retries to upload statuses. I talked to our Engineering team and we ask you to open a new case with new logs of 23.x version, so they can assess the issue again.

  • Guest
    Sep 4, 2023

    Yes and I opened a case for that (TS011548263) back in Dec-2022, and the person who processed the case (, he just provided a SQL query to workaround the issue, and said that the solution would be this AHA idea to be raised so the product team can work on it. Can you confirm if this will be handled?

  • Admin
    Joba Diniz
    Sep 4, 2023

    The admin response was wrong, we apologize. This is a defect and should be handled with IBM Support.

  • Guest
    Sep 4, 2023

    Team, can you advise which version exactly this should be fixed? Cause we are using version 23.0.7 and still appear new sessions with stuck status.
    I'm asking because the link provided on last comment drives us to the latest version on the release notes page, which today is 23.0.9, but ot the time of the comment was 23.0.6

    Please clarify