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Unattended Bot Scheduler is unreliable, and should work without failures showing clear logging to increase confidence
The scheduler is not reliable. It uses an asynchronous process. As a result, we need to wait until the "trigger event" to know if it worked or not. Because it is asynchronous, we have no confirmation of any error when scheduling an unattended bot. That has resulted in major silent outages when there is a product defect, and reliably causes recreatable problems when there is a network issue. Let's say you try to create a scheduler in an offline machine, it should tell you right away that the machine is offline and unreachable. Instead, it fails when I try to create the scheduler and instead tells me at the time of the scheduler. We do not have confirmation that the item has been put on the schedule => we do not have the confirmation that the job has reached the Client machine. Even when it reaches the client, and even if the client acknowledges it, it can still fail once the time to start it arrives, as only then does the computer put in the queue.
- When we create a scheduler, we should get the notification right away if the target machine hasn’t received it.
- If the target machine has connection to the api, but not to the queue, it should cancel/fail the scheduler right away, and not only at the time of the trigger
- We need an easy way to track the connection between the client and the server, so we can properly investigate why schedulers fail. Right now we need to change the log to info, wait for it to happen again, and track connect/disconnect events.
- If we have a clear description on when the connection was lost, and when it was returned, we can quickly check with IBM if there was infrastructure problems or determine if the error was in our own local network.
- We need an easy way to track that all the needed API endpoints for IBM RPA are accessible and reachable. Right now we need to either guess, or run a curl on every single endpoint listed on IBM's documentation. If an endpoint that it’s needed for a feature is offline, said feature should have been blocked to the user.
Dec 15, 2022
Following the Project and Bot concepts introduced in 23.0.0 release, we plan to build new features around bots and scheduling is one of the next items in our planning. The scheduler experience will be new and the current experience for scripts will be deprecated. The Product team considers this idea as not under consideration since we're working on a new experience to manage scripts and bots.
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