Digital Business Automation Ideas


This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

  • Cloud Pak for Business Automation - including Business Automation Studio and App Designer, Business Automation Insights

  • Business Automation Workflow (BAW) - including BAW, Business Process Manager, Workstream Services, Business Performance Center, Advanced Case Management

  • Content Services - FileNet Content Manager

  • Content Services - Content Manager OnDemand

  • Content Services - Daeja Virtual Viewer

  • Content Services - Navigator

  • Content Services - Content Collector for Email, Sharepoint, Files

  • Content Services - Content Collector for SAP

  • Content Services - Enterprise Records

  • Content Services - Content Manager (CM8)

  • Datacap

  • Automation Document Processing

  • Automation Decision Services (ADS)

  • Operational Decision Manager

  • Robotic Process Automation

  • Robotic Process Automation with Automation Anywhere

  • Blueworks Live

  • Business Automation Manager Open Edition

  • IBM Process Mining


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Add a new idea Subscribe
Status Future consideration
Workspace Robotic Process Automation
Created by Guest
Created on May 13, 2022

RELATED IDEAS

Merged idea
This idea has been merged into another idea. To comment or vote on this idea, please visit WDGRPA-I-143 In-product outage information and other important news in a modal once we log into the Control Center.

I want IBM to proactively notify me of any behavior impacting situations in their SaaS environment using in tool notifications and email notifications using My Notification settings Merged

Often, when a problem impacts my IBM RPA as a service environment, I don’t know about it until I see the behavior in my production runtime. This could be any of a number of server-side problem, from database load issues, to failures in endpoints, to full outages.​ Sometimes I open a case and am told that IBM was already aware of the problem, others IBM seems completely unaware that my production SaaS environment is unavailable. This results in slow time to resolution for my own end users, as well as loss of confidence from my team and users in IBM’s infrastructure capabilities. I would like for IBM to improve monitoring strategies for the API calls and resources in general, including failure rate and response time analysis for specific endpoints as well as to implement a strategy to alert and map possible issues based on thresholds (failure rate > X%, response time > Y%). Based on this data, they should let me know using client tool notifications as well as the IBM My Notifications settings I have configured, and improve support communications based on alarms and critical outages to make sure those teams are already aware of potential problems when I first report them.
Idea priority High

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