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The support case opened for Automation Anywhere is recently closed by Automation Anywhere as Won't Fix.
Reference: Automation Anywhere support portal case ID: 00830580.
Hi Ayako,
Can you provide the RPA version, component, and enviroment details? Thanks!
*Summary
(One liner summary of the issue)
option to record and write RightCTRL and LeftCTRL keystroke for automating host emulator sessions
*Priority
(Highest/High/Medium/Low)
Medium
*Description
(Detail description of the issue – User Story)
In order for robot to automate host emulator sessions (Pcomm, HOD, and other emulator products), the Right and Left Control Keys should be handled separately.
Since IBM RPA does not distinguish Right and Left Control keys, the emulator session could not receive the key stroke.
IBM RPA should distinguish Right and Left Control Keys, so that the emulator session can receive key stroke and do work.
*Business Justification Narrative
(What is the business use-case for this request?)
Since automating host display sessions is one of the benefits of using IBM RPA, IBM RPA should have features that enables to automate host display sessions.
*Acceptance Criteria
(What is the expected behavior)
IBM RPA should have option to record and write keystroke not only [CTRL], but also with [RightCTRL] and [LeftCTRL].
* Version
* Component
(Corresponding component of the product e.g. Object Cloning, MetaBot)
Environment Details
(Any specific environment-related details)
Regards,
Patrick Tiu
IBM RPA With Automation Anywhere development