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Status Not under consideration
Created by Guest
Created on Sep 22, 2023

Guides for decision center webhook notifications other than Slack

You have a guide for setting up decision center notifications using Slack and Node.js.

This is not suitable for all clients though.

Many companies use Teams and Outlook, and there is no mention of how to set up these.

You provide the Slack folder with the installation, and it has a lot of javascript set up files inside, but what if we want to set this up for Outlook for example, there is no reference or guide?

I even contacted IBM support and they are unable to assist with this, they don't even know how to do this.

So its a functionality that is not being adequately supported.

Please consider expanding your how-to guides for this feature.

Idea priority Medium
  • Admin
    Antony Viaud
    Oct 23, 2023

    Hello, thank you for sharing this Idea.

    The documentation on DC webhook notifications, indicates that a custom app needs to receive and transform events.

    I'm not intimate with the sample code for Slack, but I think most of it is related to that custom app.

    If you want to consider another way for building that custom server app, you have that choice.

    It's not a priority for the ODM team to create another example of custom app. But if you have specific questions, please feel free to ask in the ODM Community.