Skip to Main Content
Digital Business Automation Ideas

This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas
  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.

Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):
  • Cloud Pak for Business Automation - including Business Automation Studio and App Designer, Business Automation Insights

  • Business Automation Workflow (BAW) - including BAW, Business Process Manager, Workstream Services, Business Performance Center, Advanced Case Management

  • Content Services - FileNet Content Manager

  • Content Services - Content Manager OnDemand

  • Content Services - Daeja Virtual Viewer

  • Content Services - Navigator

  • Content Services - Content Collector for Email, Sharepoint, Files

  • Content Services - Content Collector for SAP

  • Content Services - Enterprise Records

  • Content Services - Content Manager (CM8)

  • Datacap

  • Automation Document Processing

  • Automation Decision Services (ADS)

  • Operational Decision Manager

  • Robotic Process Automation

  • Robotic Process Automation with Automation Anywhere

  • Blueworks Live

  • Business Automation Manager Open Edition

  • IBM Process Mining

Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal ( - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal ( - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM. - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.

Created by Guest
Created on Aug 16, 2022

When using the get next function, if the user picks the last item in the inbasket they get a message "no more work items" when the dispatch the work item

The behavior where if the last work item is picked, and it reports 'no more items' is the behavior that was inherited from the prior release and is how the in-basket current processes work. If the customer would like it to behave differently, then they would need to raise an enhancement request. One alternative, which I don't know if the users would want this behavior, is to hide all of the work items from the users, and have the getNext automatically fetch the work items for the customer. This avoids the choosing and will process the work items automatically without having to worry about the user picking the last one.
Idea priority High
  • Guest
    Aug 18, 2022

    Case TS009948511 contains a detailed discussion of the request.

    Here is a more detailed description:

    When there are multiple items in the in-basket, if the user picks the last item in the in-basket and processes it with get next enabled, the user receives a message "no more work items", even though there are. With the standard Get Next feature, if the user selects any other work item in the in-basket other than the last work item, Get Next will return the work item at the top of the list. This behavior continues until the user hits the last (and only) work item in the in-basket. Then the user receives the "no more work items" message, which is to be expected.

    The desired behavior is to have get next behave the same, as described above, no matter which work item is initially selected from the in-basket, Get Next should always provides the top item in the in-basket. This includes if the user starts by picking the last work item in the list. When starting with the last work item in the in-basket Get Next should return the top item in the in-basket, not a message "no more work items" unless there are truly no more work items in the in-basket.