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Status Future consideration
Created by Guest
Created on Aug 16, 2022

When using the get next function, if the user picks the last item in the inbasket they get a message "no more work items" when the dispatch the work item

The behavior where if the last work item is picked, and it reports 'no more items' is the behavior that was inherited from the prior release and is how the in-basket current processes work. If the customer would like it to behave differently, then they would need to raise an enhancement request. One alternative, which I don't know if the users would want this behavior, is to hide all of the work items from the users, and have the getNext automatically fetch the work items for the customer. This avoids the choosing and will process the work items automatically without having to worry about the user picking the last one.
Idea priority High
  • Guest
    Aug 18, 2022

    Case TS009948511 contains a detailed discussion of the request.

    Here is a more detailed description:

    When there are multiple items in the in-basket, if the user picks the last item in the in-basket and processes it with get next enabled, the user receives a message "no more work items", even though there are. With the standard Get Next feature, if the user selects any other work item in the in-basket other than the last work item, Get Next will return the work item at the top of the list. This behavior continues until the user hits the last (and only) work item in the in-basket. Then the user receives the "no more work items" message, which is to be expected.

    The desired behavior is to have get next behave the same, as described above, no matter which work item is initially selected from the in-basket, Get Next should always provides the top item in the in-basket. This includes if the user starts by picking the last work item in the list. When starting with the last work item in the in-basket Get Next should return the top item in the in-basket, not a message "no more work items" unless there are truly no more work items in the in-basket.