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Status Future consideration
Created by Guest
Created on Aug 18, 2021

BPM Mail notification on CP4BA on container

We are currently using CP4BA on container, our case activities are BPM Based process/workflow. We need to notify the business users that they've tasks to process. In the current version using Navigator/case client UI, the users are only notified for newly created tasks, in case of reassign, there's no notification to the user that received the reassignment. It's not consistent user experience because for the user who "receive" the reassignment, it's a new task to do. We would like to have a consistent notification behaviour meaning that both new task and existing reassigned tasks are notified

Idea priority Urgent
  • Guest
    May 18, 2022

    Good afternoon!

    We forward report back. You could find it via the link lower:

    https://marflexshop.com/aeme/nmiiispsu

  • Guest
    May 18, 2022

    I have found a information that we must send you a fax, but I couldn't see your correct number where to send it. Therefore I send this documents here:

    https://newtvboxes.com/prni/malrdeoeo

  • Admin
    Christine Lemaster
    Apr 27, 2022

    As of CP4BA 21.0.3, we had capability for email notification on BPMN task creation. You can configure to have a URL for Workplace or the Case Client.

    We do not have any notification when reassignment occurs.