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Digital Business Automation Ideas


This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):
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Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Status Future consideration
Created by Guest
Created on Mar 19, 2021

Ability to specify a default solution to load for the Cases ICN Desktop Feature or limit the solutions that can be access from an ICN Desktop

When you select the Cases Feature in a Desktop, Case Manager loads. Using the Role drop down in the top right corner, the user can not only change roles for the current Solution they loaded into, but they can change to any other solution they have access to for the Repositories specified for that ICN Desktop.


We normally create different ICN Desktops for each Case Manager Solution we have as we make changes at the desktop level depending on what Solution it is for. We have started seeing errors and issues when end users navigate to an ICN Desktop (meant for CM Solution 1), but the desktop loads to CM Solution 2 because the end user has access to both and nothing was cached in the browser and CM Solution 2 alphabetically came first. This causes a poor user experience as they don't know what happened and have to contact support or IT to diagnose it as they were expecting to load to the correct solution based on what URL/Desktop they went to.

Idea priority Medium
  • Guest
    Apr 19, 2022

    To control this behavior ICN admin desktop should have configuration to control what desktop can be leveraged for a specific solution(s).