Digital Business Automation Ideas


This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

  • Cloud Pak for Business Automation - including Business Automation Studio and App Designer, Business Automation Insights

  • Business Automation Workflow (BAW) - including BAW, Business Process Manager, Workstream Services, Business Performance Center, Advanced Case Management

  • Content Services - FileNet Content Manager

  • Content Services - Content Manager OnDemand

  • Content Services - Daeja Virtual Viewer

  • Content Services - Navigator

  • Content Services - Content Collector for Email, Sharepoint, Files

  • Content Services - Content Collector for SAP

  • Content Services - Enterprise Records

  • Content Services - Content Manager (CM8)

  • Datacap

  • Automation Document Processing

  • Automation Decision Services (ADS)

  • Operational Decision Manager

  • Robotic Process Automation

  • Robotic Process Automation with Automation Anywhere

  • Blueworks Live

  • Business Automation Manager Open Edition

  • IBM Process Mining


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Add a new idea Subscribe
Status Submitted
Workspace Business Automation Workflow
Created by Guest
Created on May 4, 2026

RELATED IDEAS

Enable automatic opening of the next user task within the same process instance in Case Client / Navigator, so that users can continue working without returning to the in-basket and manually claiming the next task.

In Business Automation Workflow, when a user completes a task in Case Client (Navigator), they are redirected back to the in-basket and must manually locate and claim the next task, even when that task belongs to the same process instance and is intended for the same user. This interrupts the natural flow of work and introduces unnecessary steps.

The expected behavior is that when a user completes a task and the next task in the same process instance is immediately available and assigned to the same user (or can be deterministically assigned), the system should automatically open that next task. This would allow users to continue working within the same instance without needing to navigate back to the task list or perform additional claim actions.

Although similar behavior (on BPMN side) is referenced in Process Portal (https://www.ibm.com/docs/en/baw/23.0.x?topic=applications-automatically-starting-users-next-task), it is not supported in Case Client / Navigator, which creates an inconsistent user experience. 

Existing features such as “Open Next Work Item,” “Open Next Work Item in Sequence,” or Get Next operate at the queue level and do not guarantee continuation within the same process instance. Along with the existing features, what is needed is instance-aware progression between tasks.

Idea priority Urgent

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