Digital Business Automation Ideas


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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

  • Cloud Pak for Business Automation - including Business Automation Studio and App Designer, Business Automation Insights

  • Business Automation Workflow (BAW) - including BAW, Business Process Manager, Workstream Services, Business Performance Center, Advanced Case Management

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  • Content Services - Content Collector for SAP

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  • Datacap

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  • Operational Decision Manager

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  • Robotic Process Automation with Automation Anywhere

  • Blueworks Live

  • Business Automation Manager Open Edition

  • IBM Process Mining


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


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Status Submitted
Workspace Business Automation Workflow
Created by Guest
Created on Oct 29, 2025

RELATED IDEAS

Adding mail attribute of LDAP in LSW_USR_XREF table

Why is it useful?

We are currently working on workflow implementation for Qatar’s largest bank, which has more than 475 processes running in the production environment and a substantial number of new instances being created daily. The daily task volume executed by business users is also significantly higher than a standard BAW implementation.

Our environment includes a large user base of approximately 50,000 users in LDAP. Nearly every task within the BPD triggers email notifications to multiple users. To send these emails, the system retrieves users’ email addresses (mail attribute) from LDAP. This results in a high number of LDAP calls.

How should it work?

To optimize performance, we aim to minimize these frequent LDAP lookups by implementing an attribute caching mechanism. We observed that certain user attributes, such as UID and full name, are already stored in the BPM product database table LSW_USR_XREF. By adding an additional column for the mail attribute and synchronizing it with LDAP — similar to the existing synchronization for UID and full name — we can substantially reduce LDAP queries.

Who would benefit from it?

This enhancement will not only decrease the load on LDAP servers but also improve BAW performance, as excessive LDAP calls currently contribute to slower response times and system lag.

Idea priority Urgent
  • Guest
    Oct 29, 2025

    In the same table LSW_USR_XREF we can add manager attribute along with the mail attribute and sync on the regularly basis as being done with the other attributes in the same table LSW_USR_XREF.

    Reply

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