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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

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Created by Guest
Created on Aug 18, 2021

Include BPM step in Timeline Widget view

  1. Topic

Timeline widget, meaning the widget used to see the detailed progress of one specific case:

It shows the timeline in regards of all activities and work item/steps from the case creation

2. The pain point

There’s a major “case follow-up/tracking” difference between P8 based activities and BPM based activities:

In the P8 based activities: All steps of the workflow are part of the timeline viewer, user can directly see when a work item has been started, by whom and when it has been completed

In the BPM base activities: The timeline stops at the activity level, meaning that you’ve no view on the work item in regards of the timeline.

If a user needs to know what’s happening inside an activity, it must right-click on an activity => show process detail to access to a separate screen (without any visual progress representation):

It’s per activity, meaning that if there’s more than one activity on a case (usual in a case management solution), to monitor the case, a user has to click on each activity to see the detail.

There’s no global overview in regard of a timeline, which is normally the purpose of the widget.

3. The need

To have the same behavior for BPM based activities than P8 based activities, meaning, having all the steps/work item in the timeline widget to be able to monitor the case progress.

Idea Priority Urgent
Why is it useful?

For a business worker managing cases with many activities, it'll give the expected view on the case progress, where it stand, who own the next steps in regard of timeline and expected SLA.

Who would benefit from this IDEA? Process owner, business users, manager that needs to know why a process is blocked for example
  • Guest
    Aug 19, 2021

    BPM process instances have always had a live process diagram viewable to end users, so there is a visual progress representation, only at an inconvenient level. In my opinion, even cases should be modelled and runtime visualized in BPMN with case activities as ad-hoc tasks/subprocesses.