Digital Business Automation Ideas


This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (https://ideas.ibm.com).


Shape the future of IBM!

We invite you to shape the future of IBM, including product roadmaps, by submitting ideas that matter to you the most. Here's how it works:

Search existing ideas

Start by searching and reviewing ideas and requests to enhance a product or service. Take a look at ideas others have posted, and add a comment, vote, or subscribe to updates on them if they matter to you. If you can't find what you are looking for,

Post your ideas

  1. Post an idea.

  2. Get feedback from the IBM team and other customers to refine your idea.

  3. Follow the idea through the IBM Ideas process.


Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):

  • Cloud Pak for Business Automation - including Business Automation Studio and App Designer, Business Automation Insights

  • Business Automation Workflow (BAW) - including BAW, Business Process Manager, Workstream Services, Business Performance Center, Advanced Case Management

  • Content Services - FileNet Content Manager

  • Content Services - Content Manager OnDemand

  • Content Services - Daeja Virtual Viewer

  • Content Services - Navigator

  • Content Services - Content Collector for Email, Sharepoint, Files

  • Content Services - Content Collector for SAP

  • Content Services - Enterprise Records

  • Content Services - Content Manager (CM8)

  • Datacap

  • Automation Document Processing

  • Automation Decision Services (ADS)

  • Operational Decision Manager

  • Robotic Process Automation

  • Robotic Process Automation with Automation Anywhere

  • Blueworks Live

  • Business Automation Manager Open Edition

  • IBM Process Mining


Specific links you will want to bookmark for future use

Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

IBM Unified Ideas Portal (https://ideas.ibm.com) - Use this site to view all of your ideas, create new ideas for any IBM product, or search for ideas across all of IBM.

ideasibm@us.ibm.com - Use this email to suggest enhancements to the Ideas process or request help from IBM for submitting your Ideas.


Add a new idea Subscribe
Status Submitted
Workspace Cloud Pak for Business Automation
Created by Guest
Created on Nov 19, 2025

RELATED IDEAS

Have a configurable “Service unavailable” page for CP4BA components, which are currently unavailable, instead of the “Bad Gateway” error page.

Please find the detailed description of the scenario which we encountered recently.

Business Justification: The “Bad Gateway” page does not provide users with meaningful information when a service is unavailable. A customized “Service Unavailable” page would offer a clearer message and reduce confusion for end users. 

For instance, we have a separate team called the VCS team, which is responsible for maintaining infrastructure-related components such as database servers (Linux) and Windows servers.

Recently, during a KVM (Kernel based Virtual Machine) migration, the database servers in our production environment were shut down due to a migration failure. The VCS team worked on the issue and resolved it within a couple of days. However, since the application team serves as the primary point of contact, users reached out to us after encountering the “Bad Gateway” error. This gave them the impression that it was an application-related issue.

If we could provide a customized “Service Unavailable” page indicating that the service is temporarily down due to maintenance activities and will be restored within an approximate timeframe, it would give users a clearer understanding of the situation and help avoid confusion.

Customer Benefits: A configurable page would enhance the user experience by displaying relevant information, improving communication during downtime, and reducing support tickets raised due to unclear error messages.

*Content Details:* The page could include a short explanation of the issue, estimated resolution time, contact/support details.

 E.g.:

 Title: Global EJS application temporary unavailable.

Description: The application is currently unavailable due to ongoing maintenance activities.

We are working to restore services as quickly as possible.

Estimated Resolution Time: Approximately 2 hours

Support Contact: For urgent issues, please post queries in the support channel.

Idea priority Medium

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