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Digital Business Automation Ideas


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Welcome to the IBM Ideas Portal (https://www.ibm.com/ideas) - Use this site to find out additional information and details about the IBM Ideas process and statuses.

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Status Future consideration
Created by Guest
Created on Mar 23, 2022

ICN - consistent way of sending mails with content or link and ability to set basic mail-properties

At the moment there are several different implementations of sending an email from ICN. Which way is used depends on incomprehensible criterias:


  1. HTML based sending on the server via an smtp-connection with or without document attachment. Disadvantage: Users have no proof of the sended mail, the want to have the sended mail in their own outbox

  2. Integration with editClient (which is quite new), when activated it is only used when an attachment is sended. No option to set the mail subject or other parameters that would be useful. Only an empty mail with attachment is created and opened in the local mailclient.

  3. MailTo integration (browser) is only used when links to documents are sended. MailTo-protocol technically doesn't offer the option to transfer attachments. Only an empty mail with an incredible long and technical link is created and opened in the local mailclient.

It seems that number 2 (EditClient) should only close the gap to send attachments with the local mailclient.


We would like to have:

One solution to send mails, for example with expanded EditClient-functions, with attachment or with link, but both on the same way and with the option to configure some basic properties like:

  • subject

  • a label for the link (so that the user doesn't see the technical link

  • a mail body with injected runtime information (like cases)

Idea priority Medium