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Digital Business Automation Ideas

This is an IBM Automation portal for Digital Business Automation products. To view all of your ideas submitted to IBM, create and manage groups of Ideas, or create an idea explicitly set to be either visible by all (public) or visible only to you and IBM (private), use the IBM Unified Ideas Portal (

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Please use the following category to raise ideas for these offerings for all environments (traditional on premises, containers, on cloud):
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Status Future consideration
Created by Guest
Created on Jan 14, 2022

IBM Content Navigator - WYSIWYG Mail Editor in IBM Content Navigator

The mail editor in ICN supports only plain text, but MTU Aero Engines AG as customer needs WYSIWYG functionality. A function frequently used by all users and end customers is sending emails directly from ICN. Unfortunately, the mail client in ICN only supports PLAIN text. Formatting of emails is therefore not possible! For the everyday correspondence with the customers, however, formatting such as outlining, highlighting important information or inserting and marking quotes are an very important part of the daily communication for MTU Aero Engines AG in the leading IBM ECM System. MTU Aero Engines AG as customer therefore requests the enhancement of the ICN mail client with a WYSIWYG editor as it is now standard in other enterprise products. Out expectation is therefore to extend the mail client in ICN with a WYSIWYG editor in a nearby future ICN release.
Idea priority High
  • Guest
    Nov 8, 2022

    Hi IBM,

    again the question regarding a API for the IBM Content Navigator Edit Service.

    Is there any possibility to transfer data from the ICN-Client into an E-Mail for the Subject and the Body of the E-Mail?

  • Guest
    Sep 2, 2022


    is there any chance to get an answer to the question, will it be possible to hand over the values

    • Receiver (TO and CC)

    • Message-Subject

    • Message-Body

    to the MS Outlook E-Mail window?

    We have two possibilities, first the local Outlook installation and also the outlook-online.

    Is there any API for the IBM Content Navigator Edit Service?

    Thanks in advance, Thorsten Drews

  • Guest
    Jul 22, 2022

    Hi Mayes,

    we have checked it, and with the newest Version of the Edit Service we get a MS Outlook E-Mail window.

    However, in our process, we need also the possibility to open the E-Mail editor with parameter from the ICN, which are:

    • Receiver (TO and CC)

    • Message-Subject

    • Message-Body

    We have this information as data to the document and for our process it would very helpful to transfer the data directly into the E-Mail.

    Do you have some API for the edit client or are there other possibilities to do that?

    Thanks, Thorsten

  • Admin
    LAUREN Mayes
    Mar 31, 2022

    We now have an option that allows clients to use their desktop email application as an editor as well. This involves downloading and using the Edit Service on the user's workstation (supported for Mac and Windows). This could be an alternative solution to having a full editor within Content Navigator.

  • Guest
    Jan 18, 2022

    This is, what we need - a WYSIWYG editor in standard ICN. It is a quasi-standard.