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Status Under review
Created by Guest
Created on Sep 8, 2021

XU's are down when we had RES console down

Hi Team,

we had a major outage for one day on our platform because our DB has a problem with high CPU usage which are using for res consoles and RTS schema. we are researching all ways to look at any slow executing queries that are consuming more CPU.

we are using XUs and res console for communication for any rulesets update to client code execution, we are thinking res consoles are down our XU's should continue to execute rulesets with older versions(cache) and should not impact older rulesets

My L3 team has analyzed the problem in this case & concluded that the functionality we are seeing is how it is designed.

Although the parsing of the ruleset is done in a separate thread, loading from the db is not & hence if the loading fails then further ruleset execution fails too.

This impacts our platform to 36.9M unprocessed transactions in one hour, so we would like to make it work independently if one thread down.

Please refer below PMR for more details;

Case number

TS006574007


Thanks,

Srini

Why is it useful?

if we have this solution that reduce our platform impact for customers.

Idea Priority Urgent