Subject: RE: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug
From: Paula Prusty <[email-masked]>
To: NEIL Parrott <[email-masked]>
Cc: CLANDIS BAKER <[email-masked]>, Jorg Stolzenberg <[email-masked]>
Date: Thu, 4 Sep 2025 20:47:45 +0000

Hi Neil.

Adding Clandis to the email thread so he is aware of the ask in the ER request and the risks and conditions.

Recap of the enhancement:
CTIE is asking us to modify the code to allow Datacap services to run while they data is being transferred from the Admin, Engine and Fingerprint databases for one application to the corresponding databases in another application.

Datacap team’s response:
Before we consider the enhancement request for inclusion in a future iFix next year, it's important to ensure that the CTIE team is fully aware of the risks associated with running the Datacap Deployment Copy Tool while Taskmaster, WTM, and Rulerunner services are still active.

If the tool is executed without stopping these services, there is a significant risk of:

  *   Data corruption or inconsistency across the Admin, Engine, and Fingerprint databases.
  *   File locking or access conflicts, which may prevent the tool from copying or updating critical components.
  *   Deployment failures or misconfigurations, especially if services are actively using or modifying the same resources.

Additionally, Datacap Support and Engineering will not be able to assist with any data loss or issues resulting from such a deployment scenario. It is essential that the CTIE team understands and accepts this limitation before proceeding.

If these risks are acknowledged and accepted, we can consider the enhancement request for a future release.  Let me know how you'd like to proceed.

For your knowledge:

Risks of Running Deployment Copy Tool Without Stopping Services

  1.  Data Integrity Issues:

     *   If services are actively processing batches or interacting with the databases, copying data mid-operation can result in partial or inconsistent data states.
     *   For example, the Admin database may reflect batch statuses that are not aligned with the actual batch files or Engine data.

  1.  File Locking and Access Conflicts:

     *   Services like Rulerunner or Taskmaster may lock certain files or database records during processing.
     *   The Deployment Tool may fail to overwrite or copy these files, leading to incomplete deployment or errors.

  1.  Deployment Conflicts:

     *   The Deployment Tool is designed to register custom actions, update configuration files, and modify application settings across all nodes (Taskmaster, WTM, Rulerunner, Fingerprint).
     *   If services are running, these updates may be ignored, overwritten, or cause runtime conflicts.

  1.  Missed Dependencies:

     *   Some components (e.g., .RRX files, custom panels, encrypted config values) are registered during deployment.
     *   Active services may not recognize these changes until restarted, causing unexpected behavior or failures.

  1.  No Automatic Sync:

     *   The Engine database is not automatically copied during deployment. If services are running and referencing outdated or mismatched Engine data, it can lead to processing errors

Thanks,

Paula Prusty
Software Development and Support Engineer, Datacap
________________________________

From: NEIL Parrott <[email-masked]>
Sent: Thursday, September 4, 2025 9:06 AM
To: Paula Prusty <[email-masked]>
Subject: FW: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug

Hi Paula,

Re: Neil - I saw your response to the idea in the link provided by Paula.  Can you give us some indication of when you will re-evaluate the ask please

Further to today’s call:
I can say we are currently evaluating https://bigblue.aha.io/ideas/ideas/DCAP-I-368.  However, so that we can be prepared for inevitable further questions - such as when will this be delivered, etc.  Can Dev provide a brief summary of what the Datacap workaround,  and any other Expert Labs workaround, would look like,  together with associated risks and disclaimer(s)?

Thanks,

Neil Parrott 
Senior Product Manager
IBM Content Services
IBM Software

Phone: +1-949-290-9605<tel:+19492909605>  
E-mail: [email-masked]<mailto:[email-masked]> 
Slack: @nparrott
Follow me: @ndparrott

From: Karen Dewar <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, September 3, 2025 at 8:59 AM
To: Paula Prusty <[email-masked]<mailto:[email-masked]>>, NEIL Parrott <[email-masked]<mailto:[email-masked]>>, CLANDIS BAKER <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>, Rolf Wittich <[email-masked]<mailto:[email-masked]>>, Wing CHOI <[email-masked]<mailto:[email-masked]>>, Duke Lam <[email-masked]<mailto:[email-masked]>>
Subject: Re: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug
HI Rolf

This Idea was opened by someone in your reporting line - [email-masked]<mailto:[email-masked]>

May I assume it was opened on behalf of CTIE?  Or was this raised by another customer?

Neil - I saw your response to the idea in the link provided by Paula.  Can you give us some indication of when you will re-evaluate the ask please

Thanks

Best regards

Karen

VP, Technology Expert Labs Delivery, EMEA

Mobile +44 (0)780 824 8027<tel:+447808248027>

Assistant:   Izolda  [email-masked]<mailto:[email-masked]>

From: Paula Prusty <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 September 2025 at 16:49
To: Karen Dewar <[email-masked]<mailto:[email-masked]>>, NEIL Parrott <[email-masked]<mailto:[email-masked]>>, CLANDIS BAKER <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>, Rolf Wittich <[email-masked]<mailto:[email-masked]>>, Wing CHOI <[email-masked]<mailto:[email-masked]>>, Duke Lam <[email-masked]<mailto:[email-masked]>>
Subject: RE: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug
We do already have one - ER at https://ideas.ibm.com/ideas/DCAP-I-368

@CLANDIS BAKER<mailto:[email-masked]>, later today, let me bring you up to speed on all the issue reported by CTIE so you have the information prior to meeting with them.

Thanks,

Paula Prusty
Software Development and Support Engineer, Datacap
________________________________

From: Karen Dewar <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 3, 2025 8:47 AM
To: Paula Prusty <[email-masked]<mailto:[email-masked]>>; NEIL Parrott <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>; Rolf Wittich <[email-masked]<mailto:[email-masked]>>; Wing CHOI <[email-masked]<mailto:[email-masked]>>; Duke Lam <[email-masked]<mailto:[email-masked]>>; CLANDIS BAKER <[email-masked]<mailto:[email-masked]>>
Subject: Re: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug

Thanks Paula

I have already agreed with James Jack that Clandis can help us briefly - Vivek will reach out to him directly

Thanks for reopening the collab - greatly appreciated - should we create an idea so that we have the details of what we are asking for and an associated reference number?

Thanks

Best regards

Karen

VP, Technology Expert Labs Delivery, EMEA

Mobile +44 (0)780 824 8027<tel:+447808248027>

Assistant:   Izolda  [email-masked]<mailto:[email-masked]>

From: Paula Prusty <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 3 September 2025 at 16:41
To: Karen Dewar <[email-masked]<mailto:[email-masked]>>, NEIL Parrott <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>, Rolf Wittich <[email-masked]<mailto:[email-masked]>>, Wing CHOI <[email-masked]<mailto:[email-masked]>>, Duke Lam <[email-masked]<mailto:[email-masked]>>, CLANDIS BAKER <[email-masked]<mailto:[email-masked]>>
Subject: RE: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug
Hi Vivek and Karen,

To recap this morning’s internal call.  Please reach out to Clanidis’s boss to see if you can engage his services to work with CTIE on their current implementation to support their overall needs or understanding of the product.

++++++++

I found the case TS018296593 where CTIE reported that they did not want our Datacap Deployment Copy Tool to STOP Datacap services while the tool is running.  I am reopening the collab so engineering can investigate further to see if this is something we can accommodate.  NO PROMISES here.

Problem description:

During the deployment process of an application using Datacap Deployment tool, the taskmaster is stopped and started, which makes other applications being stopped also.
It is a problem, especially in Production environment since if we deploy a new application, the application running will be stopped when taskmaster will be restarted, and it means that we will need to schedule deployments outside of the working hours.
Is there any configuration in .config files or any configurations to do in the command line to avoid the taskmaster being stopped and restarted? Or is it a limitation of the tool ?

Additional Details:
As per below documentation, it is working as expected:
https://www.ibm.com/docs/en/datacap/9.1.9?topic=administering-datacap-application-deployment-tool

End-to-end remote deployment on Datacap Taskmaster Server, Rulerunner, and Datacap Web Services web servers which includes starting and stopping the servers.

Please confirm if there is any workaround from preventing Taskmaster to stop while using Datacap Application Deployment Tool (DCDexployment.exe)

Message sent to the customer to allow us to close out the case.

Hi Samuel,

Thank you for your call this today.  After reviewing our Datacap product code, we can confirm that when running the Datacap Application Deployment Tool, we do stop the tms, rulerunner and wTM services to allow the overwriting of existing system files, which could cause unexpected behavior if the system is actively processing data during the process.

As Priyanka had pointed out earlier, we do mention this in our kb docs, but I will make sure to update it to reflect it once again.

To help you move forward, please make sure to stop these three services prior to running the deployment tool.

++++++++++++++++++++++

Thanks,

Paula Prusty
Software Development and Support Engineer, Datacap
________________________________

From: Paula Prusty
Sent: Tuesday, September 2, 2025 11:55 AM
To: Karen Dewar <[email-masked]<mailto:[email-masked]>>; NEIL Parrott <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>; Rolf Wittich <[email-masked]<mailto:[email-masked]>>; Wing CHOI <[email-masked]<mailto:[email-masked]>>; Duke Lam <[email-masked]<mailto:[email-masked]>>
Subject: RE: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug

Thanks,

Paula Prusty
Software Development and Support Engineer, Datacap
________________________________

From: Karen Dewar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 2, 2025 11:26 AM
To: Paula Prusty <[email-masked]<mailto:[email-masked]>>; NEIL Parrott <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>; Rolf Wittich <[email-masked]<mailto:[email-masked]>>; Wing CHOI <[email-masked]<mailto:[email-masked]>>; Duke Lam <[email-masked]<mailto:[email-masked]>>
Subject: Re: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug

HI Paula - a few comments below

Best regards

Karen

VP, Technology Expert Labs Delivery, EMEA

Mobile +44 (0)780 824 8027<tel:+447808248027>

Assistant:   Izolda  [email-masked]<mailto:[email-masked]>

From: Paula Prusty <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 2 September 2025 at 18:47
To: Karen Dewar <[email-masked]<mailto:[email-masked]>>, NEIL Parrott <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>, Rolf Wittich <[email-masked]<mailto:[email-masked]>>, Wing CHOI <[email-masked]<mailto:[email-masked]>>, Duke Lam <[email-masked]<mailto:[email-masked]>>
Subject: RE: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug
Hi Rolf, Neil and Karen,

Please see my responses in green.

  *   Service restart required: deploying a new or updated application typically requires restarting core services such as Datacap Taskmaster Server and Rulerunner, which leads to unavoidable downtime.

[PAULA] – We recommend that Datacap customers who process documents in high-volume workflows schedule regular restarts of background services, such as the Datacap Rulerunner service. This practice helps reclaim system resources by clearing RAM, addressing potential memory leaks, and restoring the software to a stable state.
[KAREN] – How does this address the concern that CTIE are raising as regards the fact that to deploy any new version of an application requires restarting core services, please Paula?
[PAULA] – You are right, this has nothing to do with deploying applications to a target environment.  I am guessing this may have been a recommendation in another case.

  *   Batch and configuration loss: using the DcDeployment tool in update mode results in the purging of existing batches (see case TS019813137) and configurations. This represents a serious issue for data integrity and continuity.

[PAULA] - The Datacap Application Deployment Tool is used to create customized application packages for deployment in target environments. During this process, the engine database typically contains batch-related data that is not relevant for production. Therefore, it is recommended to skip copying the engine database when moving from development to production. If the database is copied, the batch records should be purged to ensure a clean deployment.

  *   No native support for zero-downtime deployment: unlike Captiva, Datacap lacks built-in mechanisms for versioning, blue-green deployment, or parallel routing, making it extremely difficult to deploy safely in live environments.

[PAULA] – We may need clarification here on their ‘ask’ since it is not clear to me.

Thanks,

Paula Prusty
Software Development and Support Engineer, Datacap
________________________________

From: Karen Dewar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 2, 2025 8:17 AM
To: NEIL Parrott <[email-masked]<mailto:[email-masked]>>; Paula Prusty <[email-masked]<mailto:[email-masked]>>
Cc: Vivek Singh <[email-masked]<mailto:[email-masked]>>; Rolf Wittich <[email-masked]<mailto:[email-masked]>>
Subject: FW: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug

Neil, Paula

Please see the below from CTIE - I would appreciate your help to determine actions needed and response

I will ask Izy to set up a call you both this week to discuss

Thanks

Best regards

Karen

VP, Technology Expert Labs Delivery, EMEA

Mobile +44 (0)780 824 8027<tel:+447808248027>

Assistant:   Izolda  [email-masked]<mailto:[email-masked]>

From: Romuald Carlet <[email-masked]<mailto:[email-masked]>>
Date: Monday, 1 September 2025 at 17:58
To: Karen Dewar <[email-masked]<mailto:[email-masked]>>
Cc: Johannes Leenders <[email-masked]<mailto:[email-masked]>>, Pascal Gieres <[email-masked]<mailto:[email-masked]>>, Chris Adam <[email-masked]<mailto:[email-masked]>>, Vivek Singh <[email-masked]<mailto:[email-masked]>>, Luc Schaack <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL] RE: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug
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Hi Karen,

As mentioned during today’s Project Status Meeting, I wanted to highlight some critical differences between IBM Datacap and OpenText Captiva capabilities regarding application deployment.
While Captiva offers a modern, API-driven architecture that allows for seamless deployment of scanning applications via CLI or web services - with no downtime or service interruption - Datacap presents significant limitations/issues in this area.
Here are the key issues with Datacap application deployments:

  *   Service restart required: deploying a new or updated application typically requires restarting core services such as Datacap Taskmaster Server and Rulerunner, which leads to unavoidable downtime.

[PAULA]

  *   Batch and configuration loss: using the DcDeployment tool in update mode results in the purging of existing batches (see case TS019813137) and configurations. This represents a serious issue for data integrity and continuity.

  *   No native support for zero-downtime deployment: unlike Captiva, Datacap lacks built-in mechanisms for versioning, blue-green deployment, or parallel routing, making it extremely difficult to deploy safely in live environments.

[PAULA] -

Given these issues, deploying Datacap applications in production is extremely difficult.
Moreover, losing active batches or corrupting application configurations during deployment is unacceptable for a product of this nature, especially in environments that demand high availability and data integrity.

Could you please include these points as examples on slide 4, and reach out to the Datacap Product Owner to verify whether these issues and limitations are planned to be addressed in a near-future version of the product?

Best regards

Romuald CARLET
Plateformes Informatiques
Solutions Collaboratives et Documentaires
Tél. (+352) 247-81859
E-mail : [email-masked]<mailto:[email-masked]>

LE GOUVERNEMENT DU GRAND-DUCHÉ DE LUXEMBOURG
Centre des technologies de l’information de l’Etat
560 Rue de Neudorf. L-2220 Luxembourg
ctie.gouvernement.lu<https://ctie.gouvernement.lu/>

From: Karen Dewar <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 29, 2025 12:58
To: Johannes Leenders <[email-masked]<mailto:[email-masked]>>; Pascal Gieres <[email-masked]<mailto:[email-masked]>>; Chris Adam <[email-masked]<mailto:[email-masked]>>; Romuald Carlet <[email-masked]<mailto:[email-masked]>>; Vivek Singh <[email-masked]<mailto:[email-masked]>>; Luc Schaack <[email-masked]<mailto:[email-masked]>>
Subject: Re: CTIE - Weekly Review Strategic Action Items - call minutes 29 Aug

⚠ Expéditeur externe au réseau de l'Etat. Voir les consignes de sécurité sur ctie.etat.lu.

Gentlemen

Good to have most people back in the office!

  *   Chart deck updated based on todays discussion here - https://ibm.box.com/s/kdxzg0ey8jsrs3tv4vp1rvjb3vto7h28
  *   Next weeks call extended to 1 hour duration
  *   Focus Items/actions agreed from todays call

     *   TS019725933 - please need Yannick to complete the testing without the walk browser so that we can revert to our support and dev teams to provide guidance on next step needed to close this item out
     *   Need a date from Romuald where Vivek can present to him the ESM Monitoring tool
     *   Need confirmation from Romuald as regards CTIE installing a V24 tenant on CTIE's environment; Cezary will support CTIE to do this if agreed

  *   Karen to set up a follow up call requested by Pascal to discuss backup CR proposal

Please let me know if annoying missing or needing correction on the above

Thanks

Best regards

Karen

VP, Technology Expert Labs Delivery, EMEA

Mobile +44 (0)780 824 8027<tel:+447808248027>

Assistant:   Izolda  [email-masked]<mailto:[email-masked]>

From: [email-masked]<mailto:[email-masked]>
When: 10:00 - 10:30 29 August 2025
Subject: CTIE - Weekly Review Strategic Action Items
Location: Microsoft Teams Meeting

Best regards

Karen

VP, Technology Expert Labs Delivery, EMEA

Mobile +44 (0)780 824 8027<tel:+447808248027>

Assistant:   Izolda  [email-masked]<mailto:[email-masked]>

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